Returns & Exchanges

At Alder Fine Jewellery, we want you to be completely enamored with your new piece; if you are not entirely satisfied, we offer a 30-day return policy for a full refund or exchange. Please ensure items are unworn, in their original packaging, and accompanied by their certificate of authenticity.

1

Initiate Your Return

Contact our concierge team or visit our online portal to request a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

2

Secure Your Shipment

Place the jewellery in its original presentation box and secure it within a padded shipping container to ensure it arrives in pristine condition.

3

Ship with Insurance

Affix the provided label and drop off the package at any authorized courier location; all returns are fully insured during transit for your peace of mind.

4

Verification & Refund

Once our gemologists verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing